Privacy Policy
Roundhouse NYC (“we,” “us,” or “our”) is firmly committed to safeguarding the privacy and personal data of all users who visit and interact with our website, roundhousenyc.com (the “Website”). This Privacy Policy outlines our practices related to the collection, use, disclosure, and safeguarding of your personal data. Our approach is grounded in privacy, transparency, and compliance with global data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
By accessing or using roundhousenyc.com, you acknowledge and agree to the collection and use of information as described in this Privacy Policy.
1. Introduction
We value your trust and are committed to processing your personal data responsibly and in compliance with all legal obligations. Your privacy is of paramount importance to us, and we have established policies and practices that ensure your personal information is handled securely and transparently.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through the Website, including data provided directly by users and data collected through automated technologies.
Roundhouse NYC is the data controller responsible for your personal data as it relates to services provided through the Website. For any inquiries related to your data, you may contact us at [email protected].
3. Categories of Data Processed
We collect and process various categories of personal data to provide and improve our services:
A. Usage Data
Information about how you interact with the Website, such as:
– Internet Protocol (IP) address
– Browser type and version
– Device type and operating system
– Time and date of visits
– Referring URLs
– Pages viewed and time spent
B. Account Data
Provided voluntarily when registering or making purchases, including:
– Full name
– Email address
– Phone number
– Residential or billing address
C. Profile Data
Collected as part of your interactions and preferences, including:
– Purchase history
– Personal interests and product preferences
– Behavioral metrics based on user sessions
D. Communication Data
Generated through customer service and user engagement channels, including:
– Emails and messages sent to our support team
– Contact form submissions
– Communication history
E. Technical Data
System-related data for performance monitoring and support diagnostics, such as:
– Device identifiers
– Browser plug-in types and versions
– System configuration
– Crash logs and diagnostic reports
F. Transaction Data
Related to purchases and order fulfillment, such as:
– Payment method (e.g., last four digits of card)
– Delivery address
– Order details and status updates
G. Preference Data
Collected through user accounts or marketing interfaces, such as:
– Marketing and communication preferences
– Newsletter subscriptions
– Opt-ins and consent history
4. Legal Bases for Processing Personal Data
We only process your personal data under lawful grounds as permitted by applicable data protection legislation:
– Consent: You have given clear consent for us to process your data for a specific purpose.
– Contractual necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into such a contract.
– Legitimate interest: We process data for our legitimate business interests, provided that your fundamental rights and freedoms are not overridden.
– Legal obligation: Where necessary to comply with applicable statutory or regulatory obligations.
5. Your Data Protection Rights
In accordance with GDPR and CCPA, you have the following rights regarding your personal data:
– Right of Access: Obtain confirmation on whether your data is being processed and request a copy.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your personal data (“right to be forgotten”) under permitted circumstances.
– Right to Restrict Processing: Ask us to limit processing of your personal data under certain conditions.
– Right to Data Portability: Receive your data in a structured, commonly used format and transmit it to another controller.
– Right to Object: Object to processing where data is processed under legitimate interest or for direct marketing.
– Right to Non-Discrimination: Under the CCPA, you have the right not to be discriminated against for exercising your privacy rights.
To exercise any of your rights, please contact us at [email protected]. We will respond within legally mandated timeframes.
6. Security Measures
We implement appropriate technical and organizational measures to ensure the confidentiality and integrity of your personal data. These measures include but are not limited to:
– SSL encryption for the protection of data in transit
– Access controls and authentication protocols
– Firewalls and intrusion detection systems
– Data redundancy and backup systems
– Employee training on security and confidentiality
7. International Data Transfers
Data collected may be transferred to and stored on servers located outside the country in which you reside, including countries that may not provide the same level of data protection. In such cases, we use appropriate safeguards, such as:
– The implementation of Standard Contractual Clauses (SCCs) approved by the European Commission
– Verification of Data Privacy Framework (DPF) certifications where applicable
– Binding corporate policies or agreements ensuring data protection across jurisdictions
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected:
– Account and Profile Data: Until you delete your account or withdraw consent
– Transaction Data: Up to 7 years for tax and regulatory compliance
– Communication Data: Up to 2 years following last correspondence
– Technical and Usage Data: Generally retained for up to 24 months for analytics
– Preference Data: Retained until user modifies preferences or unsubscribes
We may retain some information longer where required by law or to exercise or defend legal claims.
9. Cookie Policy
We use cookies and similar technologies to enhance your experience on roundhousenyc.com. Cookies fall into the following categories:
– Essential Cookies: Necessary for website functionality and security
– Functional Cookies: Enable personalization and remember user choices
– Analytics Cookies: Collect aggregated data for website usage analysis (e.g., Google Analytics)
– Performance Cookies: Monitor system performance and user interface efficiency
10. Cookie Management and Compliance (GDPR & CCPA)
Upon visiting roundhousenyc.com, you are presented with options to accept or customize your cookie preferences. You may withdraw consent at any time by adjusting your browser settings or revisiting our Cookie Banner. Under GDPR and CCPA, we respect the Do Not Track (DNT) signals where applicable and provide opt-out mechanisms for specific cookies.
11. Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal data from individuals under 13 years of age. If we become aware that such data has been collected, we will take appropriate steps to delete it promptly. Parents or guardians who believe that their child has provided us with data may contact us at [email protected].
12. Policy Updates and Notifications
We reserve the right to modify or update this Privacy Policy at our discretion. Material changes will be communicated via appropriate channels, including direct contact (email, account notification) or prominent placement on roundhousenyc.com. We encourage regular review of this Privacy Policy to stay informed of our practices.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact us at:
Email: [email protected]
Website: https://roundhousenyc.com
We are committed to maintaining privacy-compliant operations and giving you meaningful control over your information. Please reach out at any time with privacy-related concerns or inquiries.